Ticket Office Policies

Ticket Office Policies

Everyone through the door must have a ticket regardless of age. Lap tickets, for those ages 3 and under who do not require a seat, are purchasable in advance through the CCT Ticket Office at 614.224.6672 and at the Box Office on the day of the show.

LATE ARRIVAL
Patrons who arrive more than 10 minutes after the performance has started might not be permitted to enter the theatre. Exceptions will be made at the discretion of the staff.

CAN I RE-ENTER A PERFORMANCE IF I HAVE TO STEP OUTSIDE REPEATEDLY?
Because our casts utilize every inch of space in the theatre, CCT patrons who do choose to exit the show in mid-performance may not be permitted re-entrance into the theatre. Should you be able to re-enter, you may not do so without an usher or staff member’s assistance to ensure you do not disrupt the artistic integrity of the performance.

SEVERE WEATHER POLICY
Performances are always canceled in the event of a level 3 Snow Emergency in Franklin County. Columbus Children’s Theatre also reserves the right to cancel a performance at their own discretion. Plan to leave home early, and please travel carefully. If the status of a show does change, an announcement will be posted on our website on the show page, CCT Facebook and Twitter feeds, and on local radio and television.

EXCHANGES 

  • All sales are final and non-refundable.
  • There is a $5 fee per exchange for nonsubscribers. Season Subscribers do not pay any fees to make standard exchanges.
  • Tickets must be exchanged no later than 24 hours in advance of your scheduled performance.
  • All exchanges are subject to availability.
  • Tickets must be exchanged within the production for which the original tickets were purchased. Original tickets must be returned in order to complete the exchange.
  • CCT will not refund money or accept an exchange request if it is made after missing the scheduled performance.
  • If you cannot attend your scheduled performance and do not wish to exchange tickets, CCT may be able to accept your ticket as a tax-deductible donation and provide a letter for the amount of your ticket purchase. Please note that this request must be made prior to your scheduled performance.

LAP SEAT TICKETS
Everyone attending the show must have a ticket, regardless of age. If you do bring anyone age 3 and younger, you will need to purchase a ticket for a full price seat or a Lap Pass for $5. Lap Seat Tickets are only purchasable through the CCT Ticket Office in advanced or at the door the day of the show.

For all subscription/membership renewals and tickets purchased beginning July 1, 2019, and for events taking place in the City of Columbus, a 5% ticket fee will be applied. The Columbus arts and culture fee will be applied to for- and nonprofit arts, sports and entertainment tickets and admissions in the City of Columbus. The proceeds will provide public funds to help support and sustain nonprofit arts and cultural organizations like Columbus Children’s Theatre. For more information, please see the GCAC website: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee/

TICKETING FAQ

Can I bring a large group of friends, family members, or acquaintances to a show?
YES! Get ticket discounts for groups of 10 or more by calling the CCT Ticket Office!

Do you have shows on weekdays when the sun is out?
YES! Look at our schedule of Daytime Performances and see a show for just $10! Bring a group of 10
or more to see the show and we’ll throw in enrichment activites and a post-show guided question and
answer session with the cast. Contact the CCT Ticket Office to discuss or book your educational outing!

Do you offer any special accommodations for performances?
YES! For those with hearing impairments, ASL interpretation is available upon request. For those with
limited mobility, our theatres have wheelchair accessible entrances and areas. To accommodate patrons on the autism spectrum or with other sensitives, we have scheduled Sensory Friendly Performances throughout the year.

What is a Sensory Friendly Performance, you ask?
These performances are adapted to meet the needs of children and adults with autism or sensory,
social, or cognitive disabilities. Sit where you want knowing the lights stay on and the doors stay open.
We provide sensory friendly resources and fidgets, a break area with a live TV feed, low ticket prices,
and a flexible refund policy. Call the CCT Ticket Office to scoop up your tickets today!

Can I exchange my tickets?
YES! We know you can’t see into the future (although that would be cool). Exchange your tickets to
any show of the same title, but give us more than 24-hour notice before your original show. Contact
the CCT Ticket Office to check availability and to coordinate your exchange.

Can I bring the youngest child I know?
YES! Our age recommendations are just that: recommendations. While everyone must have a ticket,
you can buy a lap ticket for a child under age 3 who will sit on your lap. Buy through the CCT Ticket
Office in advance or at the Box Office on the day of the show.

Where do I park my bike, car, or sleigh?
Well, bikes and sleighs can probably find a spot near the North Market. For your vehicle, you can pay
for a meter on surrounding streets with a credit card or pocket change. You can also park in one of the garages within a couple blocks walk of the theatre. And, if you are coming on a Sunday, remember all the metered parking is free!

What if I am running late?
We know traffic and parking can be beyond your control. We say give yourself 30 minutes to find parking and walk to the theatre. Major events at the Columbus Convention Center and Nationwide Arena can put parking at a premium. Seating late patrons once the show has started is at the discretion of our house staff.

Could weather keep me from my CCT show?
Performances are always canceled in the event of a level 3 Snow Emergency in Franklin County. Columbus Children’s Theatre also reserves the right to cancel a performance at their own discretion. Plan to leave home early, and please travel carefully. If the status of a show does change, an announcement will be posted on our website on the show page, CCT Facebook and Twitter feeds, and on local radio and television.

Anything else I need to know?
Yeah! All sales are final. We can’t let you audio or video record the shows cause of laws and stuff. To keep our seats as clean as possible, we don’t allow food or drink in the theatre. And our Ticket Office staff doesn’t bite so ask them all your other questions!

For all subscription/membership renewals and tickets purchased beginning July 1, 2019, and for events taking place in the City of Columbus, a 5% ticket fee will be applied. The Columbus arts and culture fee will be applied to for- and nonprofit arts, sports and entertainment tickets and admissions in the City of Columbus. The proceeds will provide public funds to help support and sustain nonprofit arts and cultural organizations like Columbus Children’s Theatre. For more information, please see the GCAC website: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee/