CCT Academy Policies
Class registration is taken on a first-come, first-served basis. Registration closes at 5pm 3 days before the first class. This allows our teaching artists time to plan, and to gather supplies. Any registrations received after this time will not be accepted. Class instructors are unable to admit students who have not registered in advance. Full payment by check or credit card is required to secure space in a class. There is a $2.50 processing fee for each class.sd
Delivery and Confirmation
All registrations, whether submitted by mail, phone or online form, will receive electronic confirmation via email. Email will be the primary form of communication regarding academy classes.
Generous donors from the community support Columbus Children’s Theatre’s scholarship program through donations to CCT. Scholarships are awarded based on availability and to students who can demonstrate financial need. Financial aid applications must be on file three weeks before the first day of class. Please visit “Financial Assistance” to the left.
If you cancel your registration at least five business days before the class begins, we will refund your tuition in the form of a credit certificate (less a $25 cancellation penalty). The credit certificate may be used for future class tuition only. If you cancel with less than five days notice, or after a class has begun, no refund will be given. All classes require a minimum number of students in order to run. CCT reserves the right to cancel classes with low enrollment. If CCT cancels a class, a full cash refund will be issued.
Classes are only canceled in the event of a level 3 Snow Emergency in Franklin County, or if the teaching artist is unable to safely get to the location. If a class is canceled due to inclement weather, registered students and parents will be notified by email no later than 90 minutes prior to class time. No refunds or rescheduled class time will occur due to weather.
Pick up and drop off
Teaching artists will arrive approximately 30 minutes prior to class start time. Students will not be permitted to enter the building or classroom space more than 15 minutes prior to class start time. For the safety of our students, parents are asked to drop off and pick up students by coming in with them or remaining in plain sight until the student is with teaching artist or parent. Students must be picked up at the conclusion of class. Late pick-ups will result in a fee.
CCT has zero tolerance for bullying or disruptive behavior. In the event such a thing should occur, parent or guardian will be notified immediately and mutually agreed upon corrective action will be taken. A second occurrence will result in dismissal from class without refund.
What do we do with the information we collect?
When ordering or registering on our site, as appropriate, you are asked to enter your: name, e-mail address, mailing address, phone number and credit card information.
What do we use your information for?
Any of the information we collect from you is used for the express purpose of delivering the purchased service requested. For services purchased at CCT partner organizations, your information will be shared with said partner in order to continue to offer you the services you seek. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. When you place an order, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s online privacy protection act compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age less through parental consent.